Privacy Policy

At VAPX, we are committed to providing a dependable, transparent and efficient shipping experience for every customer. We understand that receiving your order on time and in excellent condition is an important part of your shopping journey. For this reason, every order placed through our website is carefully reviewed, securely packaged and prepared for dispatch with attention to quality and accuracy.

Our team works closely with trusted courier partners throughout New Zealand to ensure that your products are delivered safely and efficiently. While we always strive to meet our estimated delivery timeframes, certain circumstances beyond our control, such as public holidays, severe weather conditions or courier network delays, may occasionally impact delivery schedules.This Shipping Policy outlines how we process, dispatch and deliver orders placed through the VAPX website.

Order Processing

Once an order has been successfully placed and payment has been confirmed, our fulfilment team begins preparing the order for dispatch. Every product is carefully checked prior to packaging to ensure that the correct items are supplied and that they meet our quality standards before leaving our facility.

Orders are generally processed within one to two (1–2) business days. Orders placed outside normal business hours, including weekends and public holidays, will be processed on the next available business day. During promotional events, seasonal sales or periods of increased demand, order processing may take slightly longer than usual. In such cases, every effort will be made to minimise delays while maintaining the accuracy and quality of every shipment.

Please note that processing times refer to the preparation of your order before dispatch and do not include courier delivery time.

Shipping Across New Zealand

VAPX proudly provides shipping services to customers throughout New Zealand. Whether you are located in a major city or a regional area, we aim to ensure your order reaches you as quickly and safely as possible.

Our delivery network covers residential and commercial addresses across both the North and South Islands. Shipping availability and delivery schedules may vary depending on your location and the courier servicing your area. While urban deliveries are generally completed sooner, rural destinations may require additional transit time.

Estimated Delivery Timeframes

Following dispatch, estimated delivery times are generally as follows:

These delivery estimates are provided as a guide only. Although we work with reliable courier providers, delivery times cannot be guaranteed and may occasionally be affected by circumstances outside our control. Factors such as adverse weather conditions, public holidays, courier operational delays and regional service interruptions may result in longer transit times.

Shipping Charges

Shipping costs are calculated automatically during checkout based on the delivery address, package size and selected shipping service. Customers will always be able to review applicable shipping charges before completing their purchase.

From time to time, VAPX may offer promotional shipping discounts or free shipping campaigns on qualifying orders. Any applicable shipping promotions will be clearly displayed on our website and automatically applied during checkout where the required conditions have been met.

Order Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your order details and courier tracking information.

The tracking number enables you to monitor your parcel throughout the delivery process using the courier's tracking system. Tracking updates are provided directly by the courier and may take some time to appear after your parcel has been collected.

If you experience any issues locating your tracking information or require assistance regarding your shipment, our customer support team will be happy to help.

Delivery Information

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate. This includes the recipient's name, delivery address, postcode, contact number and any special delivery instructions that may assist the courier.

VAPX cannot be held responsible for delayed deliveries, returned parcels or additional courier charges resulting from incorrect or incomplete information supplied by the customer. If an order is returned due to an incorrect address, additional shipping charges may apply before the parcel can be resent.

To avoid unnecessary delays, we recommend carefully reviewing all delivery information before submitting your order.

Age Verification

Certain products available through VAPX are intended exclusively for customers aged 18 years and over, in accordance with applicable New Zealand legislation.

Where required, age verification may be requested prior to dispatch or at the time of delivery. VAPX reserves the right to refuse or cancel any order where legal age requirements cannot be verified or where there is reasonable suspicion that applicable regulations are not being met.

Compliance with all relevant New Zealand laws remains a priority, and we appreciate our customers' cooperation in supporting responsible purchasing practices.

Delivery Delays

Although we make every effort to ensure prompt delivery, certain circumstances may occasionally result in unavoidable delays. These may include, but are not limited to:

Once an order has been handed over to the courier service, delivery timeframes are managed by the courier. While we are happy to assist with shipment enquiries whenever possible, VAPX cannot be held liable for delays caused by third-party courier providers.

Lost or Missing Deliveries

If your tracking information indicates that your parcel has been delivered but you have not received it, we recommend checking with other household members, neighbours or your local courier depot before contacting us.

Should your parcel remain unaccounted for, please notify our customer support team as soon as possible. We will work with the courier provider to investigate the shipment and assist in reaching an appropriate resolution.

Customer Responsibilities

By placing an order through VAPX, customers acknowledge and agree to:

These responsibilities help ensure a smooth and efficient delivery experience for all customers.

Contact Us

If you have any questions regarding this Shipping Policy or require assistance with an existing order, our customer support team will be happy to assist.

VAPX

Office Address
599 Victoria Street
Hamilton Central
Hamilton 3204
New Zealand

Phone
022 612 3288

Email
vapxvape@gmail.com