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Frequently Asked Questions

Who can purchase products from VAPX?

VAPX supplies products intended for customers aged 18 years and over in accordance with New Zealand regulations. Age verification may be required before an order is processed or collected. Please ensure you meet the legal age requirement before making a purchase.

How do I choose the right product or accessory?

Each product page includes detailed specifications, compatibility information and key features to help you make an informed decision. Before purchasing, we recommend reviewing the product description to ensure it meets your requirements and is compatible with your existing device or accessories.

How long does shipping take within New Zealand?

Orders are typically processed within 1–2 business days. Delivery times vary depending on your location within New Zealand, but most orders arrive within 3–7 business days. Once your order has been dispatched, you’ll receive tracking information via email.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or you receive the wrong item, please contact our customer support team as soon as possible. Include your order number along with clear photos of the product and packaging so we can investigate and provide an appropriate resolution.

Where can I find product specifications and support?

Detailed product specifications, compatibility information and usage guidance are available on each product page. If you require additional assistance or have questions before purchasing, our support team is available to help you find the right product.

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Alt Pod Starter Kit

ALT Replacement Pod 2-pack

alt. Device Edition 2(No POD)

alt. Nu Pods 28.5mg Nicotine

alt. X Device

alt. X Pod 3000 puffs

Bud Prefilled Pod – 2 pack

NEW Solo 2-Pack Pods

Solo Pod Kit New

Frequently Asked Questions

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