Shipping & Returns
Vapx uses Courier Post/Aramex for our shipping New Zealand nationwide and and DHL/EMS/Aramex for our shipping to Australia and Worldwide. As standard we use bubble wrap bags, and tracking which will be emailed to you.
At VAPX, we are committed to providing not only quality products but also a transparent and reliable shopping experience from the moment an order is placed until it reaches its destination. Customer satisfaction remains one of our highest priorities, and we understand that occasionally situations may arise where assistance with shipping, returns or exchanges is required. This Shipping & Returns Policy has been created to clearly explain our procedures regarding order fulfilment, damaged or incorrect items, returns, exchanges and refunds. We encourage all customers to read this policy carefully before making a purchase so they understand the process and requirements should any issue occur after delivery.
Shipping Information
Fast Shipping: At VAPX, we understand the importance of fast and reliable delivery. That's why we aim to process and dispatch all orders as quickly as possible. Most orders are prepared within 1–2 business days, and once shipped, you'll receive tracking information so you can follow your order every step of the way. Our goal is to ensure your products arrive safely and on time, no matter where you are in New Zealand.Ya agar aur premium tone chahiye to:
All orders placed through the VAPX website are carefully reviewed, packed and prepared for dispatch by our fulfilment team. Every effort is made to ensure that each order is accurate, securely packaged and shipped promptly. Orders are generally processed within 1–2 business days following successful payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Delivery timeframes vary depending on your location within New Zealand and the courier service responsible for your shipment. While we work with trusted courier providers to ensure timely delivery, shipping estimates are provided as a guide only and may occasionally be affected by external factors beyond our control.
Receiving Your Order
We recommend inspecting your order immediately upon delivery to ensure that all products have arrived safely and match the items listed in your order confirmation.
If you notice any visible damage to the packaging, missing items or incorrect products, please notify our customer support team as soon as possible. Prompt notification allows us to investigate the issue efficiently and provide an appropriate resolution without unnecessary delays.
Damaged, Faulty or Incorrect Items
Although every order undergoes quality checks before dispatch, we understand that issues can occasionally occur during shipping or fulfilment. If you receive a product that is damaged during transit, has a manufacturing defect or differs from the item you ordered, please contact us within 48 hours of receiving your parcel.
To assist us in investigating your request, please provide:
- Your order number.
- A detailed description of the issue.
- Clear photographs of the product received.
- Photographs of the external packaging where applicable.
- Any additional information that may help us assess the situation.
Our team will carefully review your request and work with you to determine the most appropriate solution based on the circumstances.
Return Eligibility
Returns may be accepted under specific circumstances where the product meets our return requirements. Eligible return requests generally include products that have arrived damaged during shipping, contain a verified manufacturing fault, differ significantly from the item ordered or have been supplied incorrectly.
To be eligible for a return, products should be returned in their original condition together with any original packaging, accessories, manuals or included components wherever applicable. Products should not show signs of unnecessary wear, misuse or unauthorised modification.
Return eligibility is assessed individually to ensure a fair outcome for both our customers and our business.
Non-Returnable Products
Due to hygiene, safety and applicable regulatory requirements, certain products cannot be accepted for return once they have been opened, used or altered unless they are confirmed to be faulty.
Returns may also be declined where products have been damaged through misuse, accidental damage, improper storage, unauthorised repairs or modifications made after delivery. Products returned without prior communication or authorisation from VAPX may also experience delays or be deemed ineligible for return.
Our team reserves the right to inspect all returned items before approving any refund or exchange request.
Return Procedure
Before returning any product, customers must first contact the VAPX support team to discuss the issue and obtain return instructions. This helps ensure that your request is handled efficiently and that returned items are directed to the correct location.
Customers should securely package all returned products to minimise the risk of damage during transit. We recommend retaining proof of shipment until your return has been received and processed.
Returns received without prior approval may require additional processing time.
Refunds
Where a return has been approved, refunds will be processed using the original payment method used at the time of purchase.
Once the returned product has been received and inspected, eligible refunds will be issued as soon as reasonably possible. Please note that processing times may vary depending on your financial institution or payment provider.
Unless required by applicable consumer law or where an error has occurred on the part of VAPX, original shipping charges are generally non-refundable.
Exchanges
Where stock is available, eligible products may be exchanged for the same item if a confirmed manufacturing defect or fulfilment error has occurred.
Exchange requests are subject to product availability at the time your return is processed. If a replacement product is unavailable, our customer support team will discuss alternative options with you, including a refund where appropriate.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing your purchase.
Orders that have already entered the packing or dispatch process may no longer be eligible for cancellation. Where cancellation is possible, any applicable refund will be processed using the original payment method.
Customer Support
At VAPX, we believe that excellent customer service extends beyond the point of purchase. Our team is committed to assisting customers with shipping enquiries, return requests, product concerns and general order support in a professional and timely manner.
If you require assistance regarding your order or have questions about this Shipping & Returns Policy, please do not hesitate to contact us using the details below.
FAQs
How long will it take to receive my order?
Orders are typically processed within 1–2 business days after payment confirmation. Delivery times generally range from 1–5 business days within New Zealand, depending on your location and courier schedules. Rural deliveries may require additional transit time.
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number. You can use this information to monitor your parcel throughout the delivery process.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, defective or differs from the item you purchased, please contact our customer support team within 48 hours of delivery. Providing your order number along with clear photographs of the product and packaging will help us resolve your request as quickly as possible.
Can I return a product if I change my mind?
Returns are assessed in accordance with our return policy and applicable New Zealand consumer laws. Products must generally be returned in their original condition and meet our return eligibility requirements. Please contact us before returning any item.
How long does it take to process a refund?
Once your returned item has been received and inspected, approved refunds will be processed to the original payment method. Depending on your financial institution or payment provider, it may take several business days for the funds to appear in your account.
Can I exchange a product instead of requesting a refund?
Yes. Where eligible and subject to stock availability, products may be exchanged if they are found to have a manufacturing defect or if an incorrect item was supplied. Our support team will advise you on the most suitable resolution after reviewing your request.
Who pays the return shipping costs?
If the return is due to an incorrect item supplied by VAPX or a confirmed manufacturing fault, we will work with you to arrange an appropriate solution. For other eligible returns, return shipping costs may be the responsibility of the customer unless otherwise agreed.
Contact Information
VAPX
Office Address
599 Victoria Street
Hamilton Central
Hamilton 3204
New Zealand
Phone
022 612 3288
Email
vapxvape@gmail.com
Business Hours
Open Daily • Closes 10:00 PM